All the products purchased from www.ochron.in is eligible for return. We will refund you the full amount or provide free of cost replacement of the product within Seven (7) days after the product has been delivered.
1- In order to get a full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original packaging along with proof of purchase within Seven (7) days from date of receipt of items(s) at your end.
2- All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care of by you.
3- The shipping cost of Rs. 60 will be deducted from the refund amount.
4- It's not possible to cancel the order once it has been shipped.
5- In case you have canceled an order, which has already been handed over to the courier company from our end, they will still attempt delivery. Kindly do not accept the delivery of the order.
6- Once we receive the product(s) back and verify its packaging/condition, we will initiate the refund procedure for your money within 3-4 working days.
7- The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.
8- In case of COD we will initiate a store credit or a gift card.
9- Warranty: The products sold are covered under manufacturer’s warranty for 1 year. In case you find that the product is not working properly, after you have opened the box, we will replace or exchange the product to your satisfaction, without any questions asked within Seven (7) days. The faulty product/part has to be returned back to us for replacement/repair.
Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tampered with, please do not take the delivery of the product. Call or email our sales support immediately.
Sales/ Support: email: firstname.lastname@example.org Cell: 9099018187